Shipping

Nos enorgullece ofrecer servicios de envío internacional que actualmente operan en más de 200 países e islas en todo el mundo. Nada significa más para nosotros que brindar a nuestros clientes un gran valor y servicio. Seguiremos creciendo para satisfacer las necesidades de todos nuestros clientes, ofreciendo un servicio que supera todas las expectativas en cualquier parte del mundo.

How do you ship packages?

Los paquetes desde nuestro almacén en China se enviarán mediante ePacket o EMS, dependiendo del peso y tamaño del producto. Los paquetes enviados desde nuestro almacén en EE. UU. se envían a través de USPS.

Do you ship worldwide?

Yes. Ofrecemos envío gratuito a más de 200 países alrededor del mundo. Sin embargo, hay algunos lugares a los que no podemos enviar. Si te encuentras en uno de esos países, nos pondremos en contacto contigo.

What about customs?

No nos hacemos responsables de ningún cargo aduanero una vez que los artículos han sido enviados. Al comprar nuestros productos, aceptas que uno o más paquetes pueden ser enviados a ti y pueden generar cargos aduaneros al llegar a tu país.

How long does shipping take?

¿Proporcionan información de seguimiento?

Sí, recibirás un correo electrónico una vez que tu pedido haya sido enviado, el cual contiene la información de seguimiento. Si no recibes la información de seguimiento en un plazo de 5 días, por favor contáctanos.

Mi seguimiento dice “no hay información disponible en este momento”.

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.

Will my items be sent in one package?

For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.

If you have any other questions, please contact us and we will do our best to help you out.

RETURNS

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

• If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
• If you received the wrong item you can request a refund or a reshipment.
• If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

• Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
• Your order did not arrive due to exceptional circumstances outside the control of Trend Shop (i.e. not cleared by customs, delayed by a natural disaster).
• Other exceptional circumstances outside the control of https://trendshop.mx

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.